Purpose & Scope
How we collect data about you
We may collect different data from or about you depending on how you use the Sites/Mobile applications.
Data provided by registered users: Account creation and login
When you create an account or login into your account, we collect personal information such as first name, last name, email address and password.
Data collected through automated means:System data
Technical data about your computer or device, like device type, operation system and the IP address. This data helps us improve the delivery of our web pages and to measure traffic on the Site.The collection of data will also depend on the individual settings of your device and software. It is recommended to refer to the policies of your device manufacturer or software provider to learn about information they might share with us.
User Generated Data: Account Creation, Login and Usage as a viewer
We collect information and material (user generated content) provided to us voluntarily by our users or the viewers to publish and process on our platform.The user generated content is inclusive of phone number, text, photos & videos associated with the accounts/ emails used to create an account with Elda Health or to access links as viewers.
Data Collected from Third Parties:Integration of Third Parties such as Google Drive, OneDrive, Dropbox, Box
When you connect your existing cloud storage such as Google Drive, we access your account on your behalf to get information about your files & folders. When you choose to create a Google Drive file link in Elda Health, we download the selected file(s) from your Google Drive and store it in our own storage for reliability purposes.
Data collected during transactions:Transactional Data
On the basis of types of services requested, Elda Health also collects information such as: For the purpose of promotion codes, name of the person associated with such a code will also be collected
- type of service that has been requested
- order details for such a request
- payment & transaction information (such as merchant's name, payment ,method, chargeable amount for the service)
- date and time the service provided
- phone number, medical symptoms
The types of information we collect & store
We may collect personal and sensitive personal information about you and store this information in connection with the provision and fulfilment of our services to you. Personal information may include:
- First name and last name
- Email address
- IP Address
- Phone number
- Medical symptoms
How we use your personal information
The above personal information may be used for the following purposes:
- Providing you with information about our offerings and/or periodic newsletters
- Responding to your requests
- Creating or developing business intelligence or data analytics related to our Offerings
- Managing our relationship with you
- Internal record-keeping
- Providing authorization to login and use your user account
- Verifying your identity
- Maintaining correct and up-to-date information about you
- Identifying you as a contracting party
- Improving our website
- Enabling automated handling of subscriptions
- Complying with legal or statutory obligations
Who has access to your data within our organization
Within our organization, access to your data is limited to those persons who require access in order to provide you with the Products and Services, which you purchase from us, to contact you, and to respond to your inquiries, including requests for refund. Those staff members may be on teams such as: marketing, events, development, executive, customer support, Medical expert panel and Care Managers . Employees only have access to data that is relevant to their team, on a ‘need to know’ basis.
Who do we share your data with outside our organisation and why?
We may use service providers & third parties for operating and improving the Sites, to assist with certain functions, such as payment processing, email transmission, conducting surveys or contests, data hosting, managing our ads, third-party solutions for marketing and analytics, and some aspects of our technical and customer support. We take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorize, through the execution of Data Processing Agreements or Addenda.
We may access, preserve, and disclose information about you to third parties, including the content of messages if we believe disclosure is in accordance with or required by, applicable law, regulation, legal process, or audits. We may also disclose information about you if we believe that your actions are inconsistent with our Terms of Service or related guidelines and policies, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, Company or others.
Transfer of business
If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.
Why and for how long do we store information we collect from you?
We retain certain information collected from you while you are a member on the Site, and in certain cases where you have deleted your account, for the following reasons:
- So that you can use our Sites
- To ensure that we do not communicate with you if you have asked us not to
- To provide you with a refund, if entitled
- To better understand the traffic to our Sites so that we can provide all members with the best possible experience
- To detect and prevent abuse of our Sites, illegal activities and breaches of our Terms of Service
- To comply with applicable legal, tax or accounting requirements.
We retain user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates to, and the purposes for which we collected the data.
Your rights under GDPR
You have certain rights if you are within the EU this includes:
Right to access:
This right allows you to obtain a copy of your personal data, as well as other supplementary information.
Right to restrict processing:
You have the right to restrict the processing of your personal data in certain circumstances.
Right to rectification:
You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to object to processing: The right to object allows you to stop or prevent us from processing your personal data. This right exists where we are relying on a legitimate interest as the legal basis for processing your Personal Data. You also have the right to object where we are processing your Personal data for direct marketing purposes.
Right to erasure: You have the right to ask us to delete or remove Personal data when the personal data is no longer necessary for the purpose which you originally collected or processed.To exercise your rights, you can contact us at Elda Health
Our policy concerning children & their data
Our Sites are not directed to children under the age of sixteen and we do not knowingly collect personally identifiable information from children or distribute such information to third parties. We screen users who wish to provide personal information in order to prevent children from providing such information. If we become aware that we have inadvertently received personally identifiable information from a child, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children.
Link to other websites
Changes to this policy