Cancellation & Refund Policy


Any request to cancel a teleconsultation appointment is to be sent to up to 12 hours before a scheduled appointment when we will have a full refund processed. On any request received up to 4 hours before  an appointment, we will allow for a reschedule of the appointment to a future date with any adjustment fee applicable. Any cancellation with less than 4 hours for a teleconsult, will have no refund processed.

Refund Policy

In the unfortunate instance of a no-show for a teleconsultation appointment or a webinar, we will be unable to provide a refund.

In case, an Eldahealth expert fails to show up for a booked teleconsult appointment or webinar, a new appointment will be scheduled or a full refund processed.

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